A voice agent for your internal IT service desk.
Operational this week.
Inetum Belgium has built a working prototype, tailored for D'Ieteren, that handles password resets, ticket lookups, and Tier-1 IT troubleshooting in Dutch, French, and English. Trained on ServiceNow shapes. Ready to demo today.
- → Password reset via SMS link
- → Open / lookup / update SD-XXXX tickets
- → KB search with grounded answers
- → Caller ID + employee number auth
- → NL · FR · EN (EN partial)
Days, not months
This prototype was scoped, built, and made callable in under a week. The Wave 2 path to a production-grade rollout with real ServiceNow + SSO is documented and estimated honestly.
Callable, not slideware
Pick up the phone, dial the DID, or click "Open live demo." The agent answers, authenticates you, searches a KB, opens a ticket. End-to-end, today, in your own voice.
Built for D'Ieteren, not a template
Belgian Vlaams + Belgian French voices. ServiceNow Table API shapes. SD-XXXX ticket convention. Vlaams telephone alphabet when names need to be spelled. Not a generic logo swap.
What this demo is, and is not
We believe the fastest path to a credible decision is honest scope. So:
✓ Already working today
- Trilingual voice agent
- ServiceNow-shaped Table API stubs
- SMS link for password reset
- Web + (soon) phone call interface
- KB grounded answers — no hallucination
— Wave 2 work
- Real D'Ieteren ServiceNow integration
- Production KB content + ongoing curation
- SSO / employee directory sync
- Audit + compliance logging
- Live agent handoff to ACD
- Voice authentication
Detailed Wave 1/2/3 roadmap with timelines and cost ranges available on request.